From retrospective to predictive market research.
electricity and gas customers switched providers in 2024 – a record
churn rate in the overall market means millions in losses per year
of new customers are actively planning to switch
01
Generic messaging instead of targeted intervention – without real understanding of individual switching motives.
02
Consumer segmentations don't cover market dynamics or mirror differences.
03
Too slow and imprecise for a rapidly changing market with customers ready to switch.
04
Budget wasted on wrong target audiences – without feedback loop for continuous optimisation.
Volto combines qualitative depth with quantitative scale. Our multi-agent systems collect thousands of signals, identify behavioural patterns and drivers, and model dynamic customer segments that robustly simulate resonance. A new data layer that validates and optimises within your systems, delivering precisely targeted prevention measures.
Social listening + panel-based primary research capture authentic customer signals in real time.
AI-powered clustering algorithms identify behavioural patterns, motivators and drivers.
Volto simulates different scenarios and recommends segment-specific retention strategies.
Testing and optimising measures with real customer panels.
Use the Volto platform or fully integrate Agentic Customer Intelligence – Volto adapts to your infrastructure.
AI-powered clustering algorithms identify behavioural patterns in real time. Your segments update automatically when customer attitudes shift.
Your Benefit
No more outdated personas. You always work with current customer attitudes.
Outcome: Precisely targeted lookalike segments with weighting and pre-tested messaging.
We detect cancellation intentions months before actual churn. Enough time for targeted retention measures. Volto also delivers the right interventions, individually optimised over time.
Your Benefit
From reactive to proactive customer retention. Intervene before customers leave.
Outcome: Segment-specific churn alerts, pre-evaluated measures.
API-first. Volto segment data flows directly into your CRM, marketing automation and customer success tools when needed.
Your Benefit
Seamless integration into existing workflows. Your teams work with live data instead of last quarter's Excel lists.
Outcome: From integration to autonomous retention: Volto deploys hyper-personalised communication and synchronises with your internal agents.
Instead of a few lengthy interviews, we analyse thousands of open responses. Our AI extracts drivers, motives, frustrations and trigger events. Identifies thousands of cross-connections.
Your Benefit
Simulations of customer behaviour and market dynamics. Gain access to predictive market transparency that no traditional market research can deliver.
Outcome: 1,000+ behaviour-based data points per segment, numerous cross-connections, metrics and additional indices across time series.
Augmented audience segments show what really drives customers.
Segment-specific communication at the right time with relevant content.
Multidimensional data through language-based micro-surveys.
Simulation of market shifts before they occur.
Dynamic segmentation for maximum marketing efficiency.
Seamless integration into existing operation systems.
What you get:
Guarantee: If we don't reduce your churn rate by at least 5%, we'll refund your first 3 months.*
Limited demo slots available per month • No obligation • For energy providers
*Our fee is based on the secured portfolio volume - Volto delivers an ROI of 1:20. The Volto fee is already covered by a fraction of the saved advertising costs.